Pre Order Information
What does it mean when my item is on 'Pre Order'?
The item is on the way to N&K HQ however while the item is in transit we allow for our customers to buy the item so as soon as it lands in the warehouse it is dispatched the same day.
If I order other items with my 'Pre Order' item will they be dispatched together?
We dispatch all the items together on the day the pre order item arrives in however if you need your other items earlier please email customer care and they will arrange for two separate dispatches.
When will my 'Pre Order' item arrive?
The dispatch date will always be displayed next to the size or in the description of the product page. The maximum wait for pre order items is 2 weeks. The date shown will not change so depending on when the item is ordered will be the timeframe difference. For example if you order an item on the 25th October and the pre order dispatch date is 31st October your wait time is 6 days.
Why have I received a dispatch email?
Dispatch emails are automatically generated after we make a shipment label. We make the shipment label around the time of ordering so the paperwork is all ready for when the item arrives to our warehouse. The tracking number on your dispatch email will stay the same and will start to update once dispatched. This is usually on the date stated on your item or a few days before.