Please note we are unable to offer free returns at this time, all returns are paid for by the customer, we recommend obtaining proof of postage & returning your item in our original packaging.
All orders are sent with a return form that needs to be completed.
A return must be requested via our return portal before sending:
- Returns must reach us no later than 14 days from the date you receive your order, unfortunately we will not accept returns after this time has passed.
- All orders are sent with a returns form with details on how to return your order.
Refunds can take up to 5 days once we receive your item. However, we aim to process them within 1-2 days of receiving your return. You will be contacted via email once your refund has been processed. Please note we are unable to exchange items at this time, only refund.
Please make sure all items returned are in an unused condition and you have taken reasonable care of the goods whilst in your possession. Unfortunately, any items which are found to have make-up stains or tan marks, perfume and body odor scents and any other signs of wear that may hinder the ability to resell the item, cannot be refunded and will be sent back to you.
We reserve the right to reject returns on this basis. Items that are sent back to us with the original tags unattached or tampered with will also be rejected and returned back to the customer, please ensure these are attached if returned.
This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail firstname.lastname@example.org.
Items sent back for a refund:
Refunds are processed within 2-3 working days of reaching our warehouse. Please note once your refund is processed by us it can take up to 7-10 working days for your bank to process this back into your account.
For anymore information please do not hesitate to contact us: