Returns Information
How to Start a Return
If you wish to return your order, all returns must be requested through our Returns Portal before being sent back to our warehouse.
Please start your return here:
https://www.noughtsandkisses.co.uk/apps/returns
Once you've entered your order details, you'll be able to choose from the available return options, including a refund, store credit or (where eligible) an exchange.
UK Returns
We offer two return options for UK customers:
Option 1 – Use our prepaid return label
You can purchase a prepaid return label through our Returns Portal for £3.99. The cost of the label will simply be deducted from your refund once your return has been processed.
Option 2 – Return using your own courier
If you would prefer, you can arrange your own return using a courier of your choice. Our returns address will be provided during the returns process.
Please note that if you choose your own courier, you are responsible for the return parcel until it has been safely delivered to our warehouse. We strongly recommend using a tracked service and keeping proof of postage, as we cannot accept responsibility for parcels lost in transit.
International Returns
At this time we do not provide prepaid international return labels.
International customers are responsible for arranging and paying for the return of their parcel using a courier of their choice. Our returns address will be provided through the Returns Portal.
To avoid unnecessary customs charges, please ensure your parcel is clearly marked as "Returned Goods."
Please note:
- Original shipping charges are non-refundable.
- Any import duties or taxes paid when your order was delivered are not refundable by Noughts & Kisses. In many countries these can be reclaimed directly from your local customs or government authority.
Exchanges
We are pleased to offer exchanges through our portal.
Eligible items can be exchanged for:
- The same style in a different size
Please allow up to 5 working days for your exchange to be processed once it has been received and approved by our warehouse.
Your exchange order will be dispatched with standard delivery where the tracking information will be sent via email.
Exchange requests must be submitted within 14 days of receiving your order.
Refunds & Store Credit
When submitting your return, you can choose either:
- A refund to your original payment method, or
- Store credit.
Refunds are processed within 5 working days of your return arriving at our warehouse.
Once processed, refunds can take up to 5 additional working days to appear in your account, depending on your payment provider.
Please note:
- PayPal refunds are usually processed instantly once completed by us.
- Klarna refunds can take up to 10 working days to appear.
- Original delivery charges are non-refundable.
Return Eligibility
Returns must be requested within 14 days of receiving your order.
To be eligible for a refund, exchange or store credit, items must be returned:
- Unworn
- Unwashed
- In their original condition
- With all original tags attached
Returns showing signs of wear, including makeup, fake tan, perfume, body odour, pet hair or any other marks, may be rejected and returned back to you. We kindly ask that all garments are tried on with care.
The following items are non-returnable:
- All £10 and £20 sale items
- Earrings
- Swimwear or any item supplied with a hygiene strip where the hygiene strip has been removed, damaged, altered or reattached
Any returns received outside of the 14-day returns period may be rejected or, at our discretion, accepted for store credit only.
Faulty Items
We're sorry if you've received a faulty item.
If you believe your item is faulty, please contact our Customer Care team within 48 hours of receiving your order.
Please include:
- Your order number
- Clear images showing the fault
Email: customercare@noughtsandkisses.co.uk
Please note that items which have been worn before a fault is reported may not be eligible for a refund or replacement. Wearing a garment after discovering a fault may affect your eligibility for a claim.
Our Customer Care team aims to respond within 1 working day.
Need Help?
If you have any questions regarding your return, our Customer Care team will be happy to help.