LILLIE Black Shoulder Pad T-Shirt

As the customer it is your responsibility to ensure that your order is delivered to a secure and accessible address. If you choose to have your order delivered to an apartment building, flat, office, workplace, shared accommodation, or any location with communal access, you are responsible for ensuring that the delivery location is secure, and that any neighbours, reception staff, or building management personnel who may accept parcels on your behalf are trusted.

We cannot accept liability for lost or missing parcels where the delivery address is shared, unsecured, or accessible to multiple occupants. If you believe your chosen delivery address may not be secure, we strongly recommend selecting an alternative delivery location.

If tracking information shows that your parcel has been delivered but you have not received it, you must notify our team within 48 working hours of the recorded delivery time. Claims raised after this period may not be eligible for investigation, as couriers are often unable to conduct meaningful enquiries or provide evidence once a significant amount of time has passed. Unfortunately, we cannot assist with delivery disputes reported several weeks after the parcel has been marked as delivered.

Shipping Costs

Duties, Taxes and Tariffs

As the customer, you will be responsible for any duties / taxes / tariffs imposed by your country at checkout for your order. This will be an additional cost on top of the base shipping cost. 

All items are declared at full purchase price when shipped outside of the UK. 

Please note: Any duties and taxes paid at checkout are non-refundable, even if your order is returned. These charges are collected by customs and are not returned to us when a parcel is sent back.

If you choose to reject your international shipment due to the additional costs, please note that return shipping fees will be deducted from your refund to cover the cost of the item being returned to us.

Important Information For U.S. Customers

Recent updates to U.S. trade policy have led to significant changes in import tariffs, especially for products manufactured in China. These tariffs are mandated by the U.S. government and are unfortunately beyond our control.

If you wish to understand where the item you wish to purchase is made, please contact our team.

*Delivery dates are not always guaranteed and external factors outside of our teams control (e.g. courier delays / customs clearance etc) can occasionally impact delivery times.

Local Pick Up

Our HQ opening hours are Monday – Friday between the hours of 9am-4pm.

Please note: Our HQ is closed Saturday, Sunday, and Bank Holidays.

All local pick-up orders will receive an email notification when the order is ready to collect, if your order is placed during our opening hours it will usually be ready to collect within 1 hour.

During our busier periods our local pick-up option will be turned off and will not be available to select at checkout.