Operations Manager
Job Title: Operations Manager
Location: Liverpool (on-site)
Reports to: Managing Director
About Noughts and Kisses:
Noughts and Kisses is a cutting-edge fashion brand with a passion for bringing catwalk inspired styles to the fashion savvy 25–35-year-old female. We’re a dynamic, fast-paced business with a growing presence in the e-commerce space, and we’re looking for an Operations Manager to oversee our Warehouse and Customer service departments.
Position Overview:
You’ll be responsible for managing and optimising all aspects of our warehouse operations and customer service. From implementing new systems to improving efficiency across inbound/outbound logistics and creating a five-star customer experience, this role is central to our success.
Warehouse & Logistics Operations
- Oversee day-to-day warehouse operations, including inbound deliveries, outbound order fulfilment, and returns processing
- Streamline and optimise the picking and packing process for speed and accuracy
- Lead the implementation of a new Warehouse Management System (WMS) – prior experience overseeing a similar project is essential
- Conduct regular stock checks and cycle counts, ensuring accurate inventory control
- Identify and drive operational efficiencies across logistics, storage, and fulfilment
- Maintain a safe, clean, and organised warehouse environment in line with health & safety standards
- Liaise with couriers and shipping partners to ensure cost-effective and timely delivery
- Support the setup of new processes or technologies as the business grows
Team Management
- Manage and develop a team of 3 warehouse operatives, with plans to scale as needed
- Oversee recruitment, training, and performance reviews
- Build a positive, motivated, and accountable team culture
Customer Service
- Oversee one Customer Service Executive, ensuring prompt and empathetic responses to daily queries via email and social platforms
- Implement improved processes and service standards to enhance the customer journey
- Handle complex escalations, complaints or returns cases when needed
- Monitor customer feedback and suggest improvements across the business
What We’re Looking For
- Minimum 5 years’ experience in a similar operations, warehouse, or logistics management role
- Proven experience implementing and managing a Warehouse Management System (WMS)
- Strong understanding of inventory and stock control processes
- Experience managing and scaling small teams
- Highly organised, with a solutions-first mindset and strong attention to detail
- Excellent communication and leadership skills
- Comfortable working in a fast-paced, scaling environment
- A customer-centric approach with a drive to continually improve the experience
What We Offer:
- Competitive salary and benefits package.
- Opportunity to make a significant impact in a rapidly growing brand.
- A collaborative and supportive work environment.
- Professional development opportunities.
- Staff discount and friends and family discount.
Please email all CVs to info@noughtsandkisses.co.uk please attach your CV and a cover letter of why you would like to work at Noughts and Kisses and what you will bring to the team.